UK Shopping cart software

Ecommerce Templates support

Welcome to the Ecommerce Templates support center. Customer satisfaction is a top priority for the team here so we have amassed a plethora of help files, tutorials, a user manual and getting started docs, knowledge base and support forum.

Once you have purchased your Ecommerce Template and downloaded the zip file, you will probably want to start seeing how things work straightaway. We do have lots of help docs available on the site but the guide below should give you the basics to setting things up.

Getting started with your Ecommerce Template

1. Unzip the download file to the location on your hard drive where you want to work from.
2. Open your HTML editor and browse to where you unzipped the file to.
3. Publish all the files and folders to your host server, either through the HTML program or the FTP utility of your choice.
4. Set the database connection in the file vsadmin/db_conn_open.asp or db_conn_open.php
   ASP Database connection help
   PHP Database connection help
5. Open your browser and type in the address of you control panel, this will typically be www.yourstoreurl.com/vsadmin/login.asp or login.php
6. Enter the default user name mystore and password changeme
7. Familiarize yourself with the control panel pages, maybe adding a couple of new categories and products and then viewing them on your store at www.yourstoreurl.com/categories.asp or categories.php

You can now start setting up your store either by making the design changes you need in your HTML editor or working from the control panel to configure your products, shipping, tax, payment methods etc.

You may also want to download and install the regional file that corresponds to your country. This will replace the US States with local counties / provinces and change any US centric language items.

• UK Regional files
• International regional files

Help Files

Our help files are written in plain, jargon-free English and cover the steps from initially opening your Ecommerce Templates right through to taking your first orders.

• ASP Version help files
• PHP Version help files
• Control panel help files

Tutorials

We have prepared a collection of short movies that will walk you through the steps required for some of the more common set up and installation processes.

• Interactive Tutorials

Knowledge Base

In the knowledge base we have gathered together many of the most frequently asked questions and presented them in a easy to find location.

• Knowledge Base

User Manual

The user manual covers every aspect of setting up a store with Ecommerce Templates. It can be viewed online or downloaded and printed out for easy reference.

• User Manual

Support Forum

If you have any questions at all regarding the set up and implementation of your store then this is the place to ask. Staffed 24 / 7 by our team of developers and support technicians, we are happy to address any queries you may have.

• Support Forum